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Password reset

  • Updated

I can't remember my password

If you forget your password, please follow these steps to reset it:

  1. Visit the Password Reset page.
  2. Enter the email address associated with your Crypto Arbitrage account and select Reset password to receive an email. 
  3. From the email, select Reset password to open a window where you'll enter a new password. 
  4. Enter your new password in the Choose a password and Confirm password fields, then select Update password.
  5. You can now sign in with your new password.

 

Lost email access

Security Notice

If you believe your email has been compromised and you no longer have access to the email account, please call Coinbase Support immediately and select the option from the automated menu to lock your account. 

What you'll need to regain account access

If you lost access to the email address you used to create your Coinbase account, we'll need to go through a few steps to help you access your account. 

Before you start, you will need the following: 

  • The password associated with your Coinbase account
  • Access to your 2-step verification method
  • Access to the verified phone number on your Coinbase account

Regain access to your account

First, go to the account access page and follow these steps to update your email address (you must have 2-step verification for these steps to work):

  1. Sign in using your previous email address and password
  2. Enter your 2-step verification token
  3. Select I no longer have access to my email address when you are prompted to verify your new device
  4. Enter your new email address—we'll send you an email to this account
  5. Confirm your new email address by selecting the blue button in the email you received
  6. Enter your 2-step verification code as you normally would
  7. Select your ID type

 

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