Explainer 4: Contacting support

Who do you need to speak to?

Our team is able to reach out to you via email or through our support desk 24/7. 

Accounts

• Applications: [e-mail] (for account opening queries)
• Funding: [e-mail] (for deposit and withdrawal queries)
• Trade inquiry:  [e-mail] (for arbitrage trade queries)

Legal

• Compliance officer: [e-mail] (for legal & compliance queries)

Feedback

• Compliments or complaints: [e-mail] (for constructive feedback)

Management

• Director: [e-mail] (please expect a slight delay in response)
• Secretary: [e-mail] (please expect a slight delay in response)

Not sure who to chat to? Send an email to [e-mail] and you will be directed to the right department and people to assist. Alternatively, submit a request.

---

• Open an account: Sign up
• Access your account:  Sign in 
• Speak to an agent:  Submit an instruction 
• Contact applications: [e-mail]