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How to access my account?

  • Updated

How do I get back into my account?

There are a few steps involved to get back into your Crypto Arbitrage account once you've been locked out. 

 

1. You'll need your Crypto Arbitrage email address and password 

2. Go to the Crypto Arbitrage sign-in page and enter your email address and password

  1. You'll be asked to complete identity verification to ensure it's actually you trying to get back into your account

The account recovery process usually takes 48 hours to complete but can sometimes take longer. After 24 hours, you should be able to sign in to your account. After 48 hours, you should have full deposit and withdrawal functionality restored. For your security, withdrawals will be disabled on your account until the full security period has passed. 

 

Tips for uploading and verifying your ID

  • Use an up-to-date version of the Google Chrome browser
  • Photos of your ID can be uploaded—they don't have to be taken with a webcam
    • Try using your phone camera to take clear pictures of your ID
  • Take the picture in a well-lit area (natural light works best)
  • Use indirect light for your ID to avoid glare
  • If using a webcam, try setting the ID flat on a tabletop and moving the webcam instead of moving the ID
  • Use a plain background for the ID
  • Holding the ID in your fingers can confuse the focusing lens
  • Clear your browser cache, restart the browser, and try again
  • Wait 30 minutes between attempts

Tips for your selfie

  • Use an up-to-date version of the Google Chrome browser
  • Face the camera directly and include your shoulders to the top of your head
  • Have a plain wall as a background
  • Have indirect light and no backlight
  • Do not wear sunglasses or a hat
  • If you were wearing glasses in your ID photo, try wearing them in your selfie photo 
    • If you weren't wearing glasses in your ID photo, try removing them for your selfie photo
  • Clear your browser cache, restart the browser, and try again
  • Wait 30 minutes between attempts

 

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